We keep this simple. Back Office collects only what's necessary to match you with the right VA and get in touch with you. We don't sell your data, we don't spam you, and we don't store anything we don't need.
Who we are
Back Office is a personal assistance agency based in Lagos, Nigeria. We connect clients with trained Virtual Assistants for executive, creative, personal, and operational support.
For questions about this policy, contact us at contact.backofficeng@gmail.com.
What we collect
When you submit an interest form on our website, we collect:
- Your full name
- Your email address
- The type of VA support you're looking for
- Your preferred timeline
- Any additional details you choose to share in the message field
We also collect non-personal usage data through standard web analytics (page visits, browser type, general location). This data is aggregated and never tied to you personally.
How we use your information
The information you submit is used solely to:
- Respond to your enquiry and match you with the right VA
- Communicate with you about your request
- Improve how we serve future clients
We do not use your data for advertising, profiling, or any purpose unrelated to your enquiry.
How your data is stored
Form submissions are processed through Formspree, a secure third-party form service, and forwarded to our team email. Formspree operates in compliance with GDPR and uses encrypted transmission.
We do not operate our own database of user information. Enquiry emails are retained only as long as necessary to complete or follow up on your request.
Who we share your data with
We do not sell, rent, or trade your personal information. Your data may be shared with:
- Formspree — for form submission processing
- Our VA team — only when matching you to a specific assistant, with your knowledge
No data is shared with advertisers, data brokers, or unrelated third parties.
Your rights
Under the Nigeria Data Protection Regulation (NDPR) and applicable data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the National Information Technology Development Agency (NITDA)
To exercise any of these rights, email us at contact.backofficeng@gmail.com and we will respond within 7 business days.
Cookies
Our website does not use tracking cookies or advertising pixels. We may use essential cookies to ensure the site functions correctly. No cookie consent banner is required as we do not engage in cookie-based tracking.
Changes to this policy
We may update this policy as our services evolve. Any significant changes will be reflected with an updated date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact
For any privacy-related concerns or requests, reach us directly at contact.backofficeng@gmail.com.